No, all SOP and protocol data is store locally under JSON files and within the clients own personal network.
The only outgoing request outside the local network will be the license validation request which contains no business/personal identifiable data.
Eclipse Creator desktop app writes your SOP data to the local disk only and never sends it out to any external server. You can find the data in JSON format in the installation directory. In addition, you can choose to store your SOP JSON files in a secondary location for ease of organisation and distribution.
SOPs/protocols within collections can be exported as a JSON file and renamed under a .json file. Following this they can be distributed and shared as an attached file.
Ensure both are connected to the same network. Both apps will show they are connected by symbols outlined in this document. If connected over the same network there may be connection stability issues or blocks to prevent the connection of new devices. In this scenario, try connecting via a home network. If you are continuing to have issues contact here
Headset should be reconnected to the same network as the Eclipse SOP Creator desktop app. If the error code continues to appear, ensure you are on the most current version of the desktop app or update it.
Check you are connected to the SAME network on BOTH the desktop and headset. Alternatively, if you are using a network with strict security blockers (e.g. Eduroam) it may be worth speaking to IT about the network blocking synchronisation. If you require information on the software architecture to see how the network may be blocking the devices, contact FourPlus admin team directly.
Check with the IT department or within the PC settings that the computer security is not blocking the headset synchronisation.
It is best to use a home network or a mobile hotspot/ broadband dongle as these should not block the synchronization between headset and desktop application. There is a possibility that strict networks (e.g. Eduroam) may block the synchronization.
Yes, you will need to connect to wifi on both devices to receive app updates.
Try using a private browsing session to access the invite link and accept through that. Allow some time for the servers to process the invite.
No you do not. However, you cannot edit SOPs and sync the changes to headset without a network connection.
There is a health icon in the top right of Eclipse SOP Creator desktop app which lights green upon an active connection. Additionally in headset the connection icon on the SOP selection interface will do the same.
Meta (Oculus) Quest 2, 3 and pro
We recommend Meta for Business or the Headset Management system ArborXR. These both come with their unique differences and perks but overall allow you to manage your fleet of Meta Quests. Take control of your fleet, set up headsets quickly, configure settings & deploy apps. These do however come with a fee. Find out more at arborxr and Meta
1) Use a different email per headset and download our app freely from the store on separate individual accounts
2) Use the official Meta MDM through Quest for Business and sign up as an organization. This allows access to the official MDM features through a single organization account. Link Here
3) Use an external MDM like Arbour XR to manage your apps through a single external organization account. Link Here
4) Download our apps as unofficial APK builds and install them manually on every headset via developer mode and ADB (Android Debugging Bridge). This way you won’t receive automatic updates and have to redo the process every time we release a new version.
1) Create or apply an email account to create an account with the Meta Store.
2) Prior to doing this we recommend looking into Quest for business.
3) Login to your Meta account on PC, the mobile app and headset.
4) Download the apps from the Meta Horizon store.
5) Enter your unique license key to experience the software.
License keys are unique to each customer and will be sent via email. Under the license agreement these should not be shared outside of the paying organization. If you have lost of forgotten your license key, contact our admin@fourplus.co.uk or sales team sales@fourplus.co.uk to receive it.
If you are having technical issues unrelated to the FourPlus applications and related to Meta then contact their help and advice team directly or visit a forum.
Follow this link for headset features support
No you cannot toggle pass-through with the current applications because they are either 100% VR or 100% MR/AR.
Both applications require at least a 2 x 2m floor space to be experienced safely and with full effectiveness.
Try repositioning your space using the Reset Orientation option via the hand menu in headset. Alternatively, quit the games and redraw your roomscale boundaries to roughly 2.5m x 2.5m of space or more, ensuring multiple user play spaces do not overlap
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